Centrelink is an Australian Government agency that delivers a range of services and payments to the Australian community. This includes assistance to people on low incomes, retired people, people with disabilities, people looking for work, single parents and people caring for others and many more. The payments and services a customer is eligible to receive will depend on their individual circumstances.
The Australian Government believes that the best means of support is through paid work. Centrelink links people to support services that can help them to find employment while providing financial support to people who have difficulty working because of their particular circumstances. People receiving payments from Centrelink may be required to look for work if they are able, or improve their skills so they can get a job in the future.
People arriving in Australia on refugee and humanitarian visas are usually able to access the full range of Centrelink services and programmes. In general, other new residents must live in Australia for two years while holding a permanent resident visa before they can receive the most Centrelink assistance. They will need to ensure they have enough money to support themselves and their dependants over this period. The waiting period may vary, depending on the support needed and their individual circumstances.
Limited assistance may be available to some new migrants, such as help to look for work and family assistance payments to help with the cost of raising children. Further information on assistance to families is available from the Australian Government’s Family Assistance Office.
New migrants should contact Centrelink and/or the Family Assistance Office as soon as possible after arrival to check on possible entitlements and assistance available, for example, in finding a job.
Hospital and medical costs
The Australian Government provides help with basic hospital and medical expenses through a programme called Medicare Australia. The government also subsidises the cost of most medicine under the Pharmaceutical Benefits Scheme (PBS) for Medicare holders.
Newly arrived migrants should check their eligibility to enrol in the Medicare programme by going to a Medicare office with their passports, travel documents and visa information. The Medicare website has an information kit which is translated into various languages. A copy of this information kit is located in the following pages.
Most temporary visa holders are not eligible to enrol in Medicare, but there are some exceptions, for example, people on temporary visas who have applied for a permanent visa and meet the necessary rules.
Medicare contact details:
There are also private health insurance schemes which help with the cost of other medical services not covered by Medicare, such as treatment in private hospitals, dental or optical care or transport in ambulances.
A list of Australia’s private health insurance companies can be found at https://www.privatehealth.gov.au/dynamic/healthfundlist.aspx
Source: Australia’s Department of Home Affairs https://www.homeaffairs.gov.au/
Australia’s national health care system is considered one of the fairest and best in the world. A key part of ensuring health care for all eligible people in Australia is Medicare.
Medicare provides universal access to free public hospital care and assistance with doctors’ fees. It also helps with the cost of most medicines prescribed by doctors through the Pharmaceutical Benefits Scheme.
Medicare ensures that all Australians have access to free or low-cost medical, optometrical and hospital care while being free to choose private health services.
Medicare provides access to:
Australia’s public hospital system is jointly funded by the Australian Government and state and territory governments and is administered by state and territory health departments.
Medicare enrolments and medical benefit payments are administered by Medicare Australia through its network of Medicare offices and other information and claiming services.
Your contribution to the health care system is based on your income and is made through taxes and the Medicare levy. To use and receive the benefits of Medicare you need to be enrolled.
Am I eligible to enrol?
People who reside in Australia—excluding Norfolk Island—are eligible if they have one of the following:
Norfolk Island does not participate in the Medicare program. Australian citizens who have been living in Australia and move to Norfolk Island will be eligible for Medicare on return visits for up to five years.
You might not be eligible for Medicare if you:
Reciprocal Health Care Agreements
Medicare benefits are not available for visitors to Australia or for treatment you received overseas; however, the Australian Government has signed Reciprocal Health Care Agreements with New Zealand, the United Kingdom, the Republic of Ireland, Sweden, the Netherlands, Finland, Italy, Malta and Norway. The agreements cover any ill health which may occur while visiting Australia. For full details of your entitlements under these agreements please visit their website, a Medicare office or call Medicare.
How do I enrol in Medicare?
You need to apply in person at a Medicare office. If you live in a remote area not close to a Medicare office, call 132 011.
Migrants and applicants for permanent resident status (including applicants for a permanent protection visa) It is recommended you wait one week after you arrive in Australia before applying, to allow time for Medicare to receive your visa details from DIMA.
You will need to produce a passport or travel document for each person enrolling in Medicare.
A Medicare officer will assist you with the enrolment procedures. If you need language assistance, the Medicare officer can make arrangements or you can call the Translating and Interpreting Service (TIS) on 131 450.
New Zealand citizens
If you are a New Zealand citizen requesting enrolment as a permanent resident you need to provide both of the following:
Where it is not possible to prove residency, New Zealand citizens who have been living in New Zealand before coming to Australia are entitled to immediately necessary medical treatment under the Reciprocal Health Care Agreement.
To simplify the process for enrolling a newborn baby, the hospital usually can help new parents complete a form to be sent to Medicare. Enrolment will ensure your child is registered on the Australian Childhood Immunisation Register and the Medicare Safety Net.
Australian citizens returning from overseas
If you are an Australian citizen who is returning after being overseas for more than five years, you will need to provide:
When will I receive my Medicare card number? If you meet all enrolment requirements, you will be told your Medicare card number when you enrol. You can use this number in place of your Medicare card until it arrives. Your Medicare card will be posted to you approximately 0 days later. When you receive your Medicare card, check the details to make sure the information is correct.
Having a valid Medicare card is important—make sure Medicare always has your current address so you can receive replacement Medicare cards and other important information.
Have your Medicare card or card number with you when you:
What does Medicare cover? The benefits you receive from Medicare are based on a schedule of fees set by the Australian Government. Doctors may choose to charge more than the Schedule fee.
Medicare provides benefits for:
You can choose the doctor who treats you for services provided out of the hospital.
To see a specialist you should first obtain a referral from a doctor (general practitioner). If you do not have a valid referral you might not receive Medicare benefits or might only receive a reduced amount. You do not need a referral for a consultation with an optometrist.
Medicare usually pays 85 per cent of the Medicare Schedule fee for out-of-hospital services other than general practitioner services.
In-hospital services In Australia there are hospitals funded by the government, known as public hospitals. There are also private hospitals, some operate for profit, and others operate not for profit.
Public patient If you choose to be admitted as a public (Medicare) patient in a public hospital, you will receive treatment by doctors and specialists nominated by the hospital. You will not be charged for care, treatment or after-care by the treating doctor.
Private patient If you are a private patient in a public or private hospital, you will have a choice of doctor to treat you. Medicare will pay 75 per cent of the Medicare Schedule fee for services and procedures provided by the doctors who have treated you. If you have private health insurance some or all of the outstanding balance can be covered.
You will be charged for hospital accommodation, nursing care and items such as theatre fees and medicines. You may also be charged for allied health services such as physiotherapy. Private health insurance can help cover these costs.
What is not covered by Medicare?
Medicare does not cover:
Some of these services are provided free when you are or have been a public patient in a public hospital. Some may be available free or at a low charge from a State government agency—in some cases only to people on low incomes. You can arrange private health insurance to cover many of these services.
Private Health Insurance In Australia there is a range of health insurers and different types of health cover. The Australian Government offers a rebate of up to 30 per cent of the cost of most kinds of private hospital insurance and lifetime health cover to reward people who take out insurance and keep it. When you go to hospital or day surgery, there are also some arrangements where the doctor’s services will be covered by your hospital insurance with no gap amount to pay. People who earn more than a certain amount are required to pay a higher Medicare levy if they do not have private hospital insurance.
How do I pay my doctor?
Bulk billing is when your doctor bills Medicare directly, accepting the Medicare benefits as full payment. This means if your doctor bulk bills, you cannot be charged a booking fee, administration fee, a charge for bandages, record keeping or a charge by the doctor’s company.
Many doctors bulk bill some of their patients such as pensioners or health care cardholders. If your doctor bulk bills, you will be asked to sign a completed form after the service and will be given a copy.
There are circumstances where more than one service can be provided at the same visit. Your doctor is not required to bulk bill each service.
If your doctor charges you a fee, you can pay the full account and then claim the benefit from Medicare. If your doctor allows you to pay later, you can do one of the following:
How do I claim from Medicare?
Bulk billing—you do not need to claim from Medicare as your doctor will bill Medicare directly.
Medicare offices—Medicare has 238 offices around Australia where claims can be made either over the counter or using the Medicare dropbox. No claim form is needed if you have paid the account and claim over the counter for a cash payment. Just make sure you have your receipt and Medicare card.
Your doctor’s practice—where available, you can claim your Medicare benefits electronically from your doctor’s practice. If you pay your doctor’s fee up-front, you can choose to have your claim processed from the practice and have your benefit paid directly into your financial institution account. Alternatively, a cheque will be sent to you by mail. If you choose to have your benefit paid directly into your account, you will need to provide your financial institution details. It is important your doctor has your correct Medicare number and address details.
By mail—you can send your completed claim form, together with the original accounts and receipts, to Medicare, GPO Box 9822 in your capital city. Do not send your Medicare card when you claim by mail.
Telephone—you can call Medicare, give your claim details and then post your receipt and account – no claim form is required. Medicare begins to process the claim while the documents are in the post. You can call 1300 360 460, 24 hours a day, seven days a week.
Medicare Access Points—people living in rural and remote communities have Medicare Access Point facilities in Rural Transaction Centres and some state government agencies, pharmacies, post offices, locally-based shops and even service stations. To claim, you speak directly to a Medicare operator who will take down all of your details and begin processing your claims. Your documents are sent to Medicare and once these documents have been verified, the payment will be made.
Medicare two-way—Medicare two-way allows you to lodge your Medicare claim forms at participating private health funds, and to lodge your private health fund claim forms at Medicare offices. Your claim forms will be forwarded to the relevant organisation to be processed in the usual way. Cash will not be paid.
How will Medicare pay my benefit?
Electronically—if you have paid in full for your medical service, your Medicare benefit can be deposited directly into your financial institution account. Electronic payment is faster than payment by cheque through the mail. To receive your payment electronically you will need to provide your account details, including the BSB (branch identification number). Medicare claiming is strictly confidential. Your bank details will only be used to deposit your Medicare benefit.
Cash—if you have paid in full for your medical service and you claim at a Medicare office, you can request payment by cash (up to the branch cash limit).
Cheque—if you have not fully paid the account for your medical service, or you do not wish to receive your Medicare benefit electronically or in cash, a cheque will be sent to you by mail. For accounts that have not been paid, a cheque will be sent to you made out in your doctor’s name. You should give the cheque to your doctor along with any outstanding balance.
What is the Medicare Safety Net? If you need to see doctors or have medical tests regularly it could cost you a lot of money. The Medicare Safety Net helps you when you need it most. Once you reach a safety net threshold, visits to your doctor or medical tests will cost you less. See the separate Medicare Safety Net information sheet and registration form for more details.
For more information on Medicare
Visit a Medicare office, or
Call: 132 011
TIS: 131 450 (Translating and interpreting service)
TTY: 133 677 (hearing and speech impaired)
Email: [email protected]
Write to: Medicare, GPO Box 9822 in your capital city
IMPORTANT: This information is accurate only at the time of publication.
Emma is the founder and principal migration agent at Freedom Migration. She is extremely passionate about uniting partners and families with their loved ones overseas. It might be because she's a product of a partner visa family.
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